Cancellation & refund policy

For services delivered by Tektolabs, cancellations are only accepted before delivery of software licenses or activation of services.

Once the service has been delivered, we do not provide refunds except in cases where the service is defective, not as described, or technical issues prevent access. Customers must contact info@tektolabs.com within 7 days of delivery to request a review.

Refunds, if approved, will be processed via the original payment method within 7–10 business days.